Q&A
Here's a question you might not know you have yet, as answered by Helen Hulskamp, Ecommerce Strategist on our team:
Q: What's this new thing Gmail is doing, and how will it affect my email marketing?
A: Starting in December 2023, Google will begin deactivating Gmail accounts that haven’t been used in two years. With this in mind, list cleaning will become even more important. You don't want to keep emailing these deactivated accounts; that will make you look like a disreputable sender.
Klaviyo recommends creating a segment that aggregates any contacts who have not opened an email in the last 24 months. This can be targeted to just Gmail users, but you'll see benefits by cleaning all your contact lists regularly. This segment should then be used to target and suppress out-of-date contacts, or used as an exemption list for campaigns and flows.
Question: Answered
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